Utility, Telecommunications and Package Delivery Industry Support
MJD Aerotek Inc. (certified Diversity Business Enterprise) is a contractor support-arm assisting the Utility, Telecommunications and Package Delivery Industries. 
All industries are faced with numerous challenges in today’s economic times. Our experienced management team has witnessed both the good times and the not so good times. In a strongly competitive environment, you are required to give better quality to your customers on tighter budgets. The exciting news is that MJD Aerotek, Inc. can help you achieve both of these requirements.
Company Strategy
- Purpose: To be a leader in the Utility, Telecommunications and Package Delivery Industries by providing enhanced customer service, relationships and profitability.
- Vision: To provide quality services that exceeds the expectations of our customers.
- Core values: We believe in treating our customers with respect. We grow through creativity and innovation. We integrate honesty, integrity and business ethics into all aspects of our business functioning.
- Goals: Regional expansion in the Utility, Telecommunications and Package Delivery Industries and develop a strong base of key customers while building a good reputation and becoming a key player in our targeted industries.
We realize the importance of customer service and care at the local level. The quality of service is directly related to the quality of the management, technicians and drivers at the local level who will be performing whether it is device installation or troubleshooting, work order processing or maintenance, package deliveries to customer returns. Our corporate office is focused on supporting these field operations to make sure they meet and exceed your weekly, monthly and annual goals and objectives. This formula for success allows us to offer you an outstanding value because we attract the best management and technicians in the industry.
Our services include:
- Field Operations with experienced and quality driven technicians (Installations, removals, upgrades, maintenance, troubleshooting, replacements, audits, weatherization, rebates) and package delivery drivers (deliveries, customer returns, on-time and on-point)
- Administration that supports your business (work order management processing / ELMS, data input processing, ad hoc reporting and reporting per your requirements)
- Customer Care Center where customer service sits above all (experienced and seasoned CSRs, knowledgeable of YOUR programs, extended service hours as requested, 24/7 emergency phone support for your customers).
- Key Performance Indicators, in order to achieve maximum results for your system, it is important to establish Key Performance Indicators (KPIs) that will identify the critical success factors of each program.
When you select MJD Aerotek Inc., you have our personal commitment to the highest quality service at the best value that your industry has to offer. A unique blend of diverse experience, intelligent competitiveness and the desire to succeed through quality and professionalism under the umbrella of safety.